Terms & Conditions

Last Updated: August 23, 2026

Welcome to Sotejota. By accessing our website, placing an order, or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About Sotejota

Sotejota is a Bangladesh-based brand offering natural food and wellness products. We aim to provide quality products with clear product information and responsible customer service.

2. Product Information

We make reasonable efforts to ensure that product descriptions, ingredients, images, prices, and other information published on our website are accurate and up to date.

However:

• Product packaging may occasionally be updated.

• Product images may differ slightly from the actual product because of photography, lighting, or display settings.

• Customers should always check the product packaging for the latest ingredients, usage instructions, warnings, and other relevant information.

Our products are not intended to diagnose, treat, cure, or prevent any disease unless specifically stated and legally permitted. Product information should not be considered a substitute for professional medical advice.

If you have a medical condition, take medication, are pregnant or breastfeeding, or have concerns about using a particular product, consult an appropriate healthcare professional before use.

3. Orders

When you place an order through our website, you are submitting a request to purchase the selected product.

An order is considered confirmed only after we verify the relevant order information.

For Cash on Delivery (COD) orders, we may contact you by phone to confirm:

• Customer name

• Delivery address

• Phone number

• Selected products

• Total payable amount

We reserve the right to cancel an order if we are unable to verify the information or identify an unusual or fraudulent order.

4. Customer Information

Customers are responsible for providing accurate:

• Name

• Mobile number

• Delivery address

• Product/quantity information

Incorrect or incomplete information may result in delivery delays, additional delivery costs, or order cancellation.

5. Pricing & Offers

All product prices displayed on our website are in Bangladeshi Taka (BDT) unless otherwise stated.

Promotional prices, bundle offers, discounts, and free-delivery offers may be subject to specific conditions and may be changed or discontinued without prior notice.

The applicable price and offer at the time of order confirmation will normally apply.

6. Delivery

We deliver products throughout Bangladesh through third-party courier or delivery services.

Delivery time may vary depending on:

• Delivery location

• Courier availability

• Weather

• Public holidays

• Unexpected logistical circumstances

Sotejota is not responsible for delays caused by circumstances beyond our reasonable control.

Customers should provide a reachable phone number so that the courier can contact them.

7. Delivery Failure & Returned Orders

If an order cannot be delivered because of an incorrect address, unreachable phone number, refusal to receive the parcel, or repeated failed delivery attempts, the order may be treated as a returned order.

Repeated refusal or suspicious ordering activity may result in restrictions on future COD orders.

8. Returns & Refunds

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible after delivery.

Depending on the circumstances, we may offer:

• Replacement

• Refund

• Other appropriate resolution

Customers may be required to provide photographs or other information to help us verify the issue.

Products that have been opened, used, damaged after delivery, or improperly stored may not qualify for return or replacement unless required by applicable law.

9. Product Storage & Usage

Customers are responsible for following the storage and usage instructions provided with the product.

Do not use a product after its expiry date or if its packaging appears damaged, tampered with, or improperly sealed.

10. Website Use

You agree not to:

• Use the website for unlawful purposes

• Submit false or misleading information

• Attempt to interfere with website security

• Copy or reproduce website content for commercial purposes without permission

• Attempt to gain unauthorized access to our systems

• Use our website to place fraudulent or abusive orders

We reserve the right to restrict access to users who violate these conditions.

11. Intellectual Property

Unless otherwise stated, the Sotejota name, logo, product images, website design, written content, graphics, videos, and other original materials are owned by or used with permission by Sotejota.

You may not reproduce, modify, distribute, or commercially use our materials without prior written permission.

12. Third-Party Services

We may use third-party services such as payment providers, courier companies, hosting providers, analytics platforms, and advertising platforms.

Their services may be subject to their own terms and policies. Sotejota is not responsible for circumstances caused solely by the failure or actions of an independent third-party service provider.

13. Privacy

We collect and use customer information, such as name, phone number, and delivery address, to process orders, provide customer support, arrange delivery, and improve our services.

For more information, please review our Privacy Policy.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our products, services, business practices, or applicable requirements.

The updated version will be published on this page with a revised Last Updated date.

15. Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws and regulations of Bangladesh.

Any dispute should first be addressed directly with Sotejota in an effort to reach a reasonable resolution.

16. Contact Us

If you have questions about these Terms & Conditions, orders, products, delivery, returns, or refunds, please contact us through the contact information provided on our website.

Sotejota
Bangladesh
Email: sotejota@gmail.com
Phone: 8801404841505
Website: https://sotejota.com